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Frequently Asked Questions
How do I change or cancel my flight reservation? If you are unable to cancel your flight(s) using our online tools, you can contact Customer Care. Important note: If your airline does not currently allow cancellations, unfortunately we will not be able to override their policy. Please continue to check the airline’s policy as many airline policies continue to change. Express Deals-Priceline deals, in which the full itinerary is revealed only after you book, are non-changeable and non-refundable. Other reservations may be more flexible. You can view your flight’s fare rules on the contract before you book, and on your itinerary after you book. You can find your itinerary by going to check status on the Priceline homepage. If your flight’s fare rules allow changes and you’re ready to make a change, please refer to Exchange Guidance for additional information. Exchange Guidance Exchange rules and fees vary by airline and type of fare purchased. Your airline's rules and fees associated with your ticket can be reviewed within your online itinerary. If your airline's fare rules allow an itinerary change, it will need to be done before your first flight departs.
How do I change or correct a passenger's name? Airline tickets cannot be transferred to another individual; the name on the ticket must match the government-issued photo ID each passenger will present at check-in. If you purchased a disclosed fare (flights disclosed pre purchase) and the tickets were purchased within the past 24-hours, consider using the "Cancel Itinerary" link within your online itinerary (not available on all tickets) or call us to inquire about a cancellation. You'll then need to make a new purchase, but this is a far less costly and complicated alternative to an airline name correction. Once payment is submitted to the airline, typically about 24-hours after purchase, your airline's name correction policy and fees will apply. Priceline has no control over airline name correction policies or fees.
How do I manage reservations impacted by COVID-19? If you are unable to cancel your reservations using our online tools, you should contact Customer Care by calling our hotline number or filling out pertinient information on our contact page.
