This Privacy Notice is valid for all websites, applications or other services and offerings (collectively "the Services") operated by Air Tickets Portal and its subsidiaries (“we”, “us”, or “Trivago”).

In this Privacy Notice, we provide information about how trivago processes personal data in relation to your use of the Services. Personal data is any data that can be used to identify you, either directly or indirectly. 

As a metasearch company, trivago may redirect you to the websites or apps of third parties. Please note that we have no control over these third-party services, and that your use of these third-party services is subject to the privacy policies posted on the corresponding websites or apps, and not to this Privacy Notice.

Continuous technological development, changes to our services, changes to laws, or other reasons may require us to amend our Privacy Notice. We will make changes to this Privacy Notice regularly, and we ask that you keep yourself informed of its contents.

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When you use our Services, we may process these types of personal data:

• User data 

  • Personal data collected for the creation of a member account, such as: your name, email address, password. 

  • Contact details and other information you may share with us, such as your postal address, age, gender, country of residence, social network profiles, messages you sent to our team, feedback, comments, replies to surveys or interviews, participation to any of our promotional activities. 

• Usage data 

  • Information about how you use our Services, including the details inputted by you when you conduct a search using our Services (including destination, date, number of guests, currency), deals viewed, and links clicked. 

  • Interaction with our marketing communication: we may collect information about your engagement with our direct marketing messages, including our newsletter and push notifications (for instance, analytics on the number of times you open our newsletter or click on hyperlinks in it). 

• Booking data: When you use our Services and click a link to an accommodation offer that is listed on our Services, the online booking site making that offer may send us personal data relating to any subsequent booking or reservation that you make on the online booking site. 

• Location data: We may process approximate location information based on your IP address (country or city level). Furthermore, with your prior consent, we may use GPS data to provide you with customized search results on your mobile. 

• Bank data: Even though we are not directly involved in the accommodation booking and payment process, we may ask you to share, from time to time, your bank details, for example to issue compensation to users. 

• Technical data: Examples include IP address, cookies, identification data (session ID, member ID, device ID), access status/HTTP status code, browser software and version, operating system and its interface, internet service provider, language and other configuration settings.

 

Air Tickets Portal user account creation is voluntary but may be required to make full use of the functionality of some of our Services.

You can manage, modify and delete all information in your Air Tickets Portal user account. Please note that, after a certain period of inactivity, we will automatically delete your Air Tickets Portal User Account.

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Because of the global nature of our business, we may share your personal data internationally with our wholly owned subsidiaries, and with our partners and service providers. They may process your personal data in countries where data protection laws may differ from EU laws, or with the law applicable in your country of residence.

 

Whenever such countries are not subject to a European Commission adequacy decision, we take additional measures to make sure that the transfer of your personal data complies with applicable laws, such as the Standard Contractual Clauses issued by the European Commission.

 

If a transfer to a third country is provided for and no adequacy decision or appropriate safeguards are in place, it is possible and there is a risk that authorities in the respective third country may gain access to the transferred data in order to collect and analyze it, and that the enforceability of your affected rights cannot be guaranteed.

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We keep your personal data only for as long as needed or permitted in light of the purposes for which it was collected and consistent with applicable law. Thereafter, we delete the data immediately, unless we still need the data until the expiry of statutory limitation periods (e.g. for evidence purposes for civil law claims or accounting and tax law reasons), or if there is another legal basis under data protection law for the continued processing of your data in the specific individual case. We will anonymize your data if we intend to use it for analytical statistical purposes over longer periods.